Ships in a plain box, always. No one has to know but you.
Everything about how your order gets to you, and what to do if it isn't right.
Every order ships in a plain outer box or padded mailer with no logos, product images, or descriptions of the contents. The return address reads "Little Joy Venture, LLC" with no other indication of what we sell.
Your billing statement will show a discreet descriptor, LJV*ONLINE ORDER, instead of our storefront name.
Orders are processed within 1–2 business days. Standard shipping within the United States takes 3–7 business days after processing; expedited options are offered at checkout where available.
In line with the FTC's Mail, Internet, or Telephone Order Merchandise Rule, if we can't ship your order within the timeframe stated at checkout (or within 30 days if none was stated), we'll notify you and give you the option to consent to the delay or cancel for a full refund.
You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. You can also look it up anytime on our order tracking page. Tracking and shipping emails never mention product names.
We ship to addresses throughout the United States. We do not knowingly ship to any address where receipt, possession, or use of these products would violate local, state, or federal law, and we reserve the right to cancel and refund any order we can't deliver on that basis.
Someone 18 or older must be available to receive select orders; we may require an adult signature on delivery for higher-value packages.
Because of the intimate nature of our products, we cannot accept returns of any item that has been opened, used, or removed from its sealed packaging, for hygiene and safety reasons. This policy is disclosed here and at checkout before you complete your purchase.
Unopened, unused items in their original packaging may be returned within:
To start a return, email [email protected] with your order number. Approved refunds are issued to your original payment method within 10 business days of us receiving the returned item.
If an item arrives damaged, doesn't work as intended, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo where applicable. We'll cover a replacement, exchange, or full refund, including return shipping, at no cost to you. This applies even to opened items when the issue is a manufacturing defect.
If tracking shows your package as delivered but you haven't received it, or it appears lost in transit, let us know within 14 days so we can file a claim with the carrier and get a replacement or refund out to you.
Where available, international orders may be subject to customs duties, taxes, and import fees set by the destination country, which are the recipient's responsibility. It is the buyer's responsibility to confirm that importing these products is lawful in their destination country before ordering.